Legal · Delta Agriculture
Privacy Policy
How Delta Agriculture collects, uses, and protects your information when you talk to Delta Agri Assistant on WhatsApp or place an order with us.
What this covers
This policy explains how Delta Agriculture collects, uses, and protects information when you message our WhatsApp assistant, Delta Agri Assistant, or otherwise interact with our agricultural sales and support services.
Information we collect
When you message us on WhatsApp, we receive information through the WhatsApp Business Platform, operated by Meta:
| Category | Examples |
|---|---|
| Contact details | Your phone number and WhatsApp display name |
| Conversation content | The messages, photos, and documents you send us |
| Order & enquiry details | Products requested, quantities, delivery location, payment preference |
| Technical metadata | Message timestamps and delivery status provided by WhatsApp |
We do not ask for banking passwords, card numbers, or national ID numbers over WhatsApp, and you should never send us these.
How we use it
- Responding to product enquiries and providing agricultural advice or quotes
- Processing and fulfilling orders, including coordinating delivery
- Keeping records required for invoicing, warranty, and customer support
- Improving the accuracy and usefulness of our automated replies
We do not use your data to build advertising profiles, and we do not sell it to third parties.
The role of WhatsApp and Meta
Messages you send us are transmitted through Meta's WhatsApp Business Platform. Meta processes this traffic under its own WhatsApp Business Messaging Policy and Meta Privacy Policy, independently of Delta Agriculture. We only see the content of conversations you have with our own number.
Sharing of information
We share information only where necessary to run the business:
- With Delta Agriculture staff who prepare and deliver your order
- With delivery or logistics partners, limited to what is needed to reach you
- With Meta, as the platform that carries WhatsApp messages
- Where required by Omani law or a valid legal request
How long we keep it
We retain conversation and order records for as long as needed to support you, honour warranties, and meet our accounting and tax obligations under Omani law, after which they are deleted or anonymised.
Your rights & deleting your data
You can ask, at any time, what information we hold about you, ask us to correct it, or ask us to delete it. See our Data Deletion Instructions for the exact steps, or simply message us on WhatsApp.
Security
WhatsApp messages are end-to-end encrypted in transit. Internally, access to customer records is limited to staff who need it to serve you, and we take reasonable technical and organisational measures to protect it from loss or misuse.
Children
Our services are intended for adults conducting agricultural business. We do not knowingly collect information from children.
Changes to this policy
We may update this policy as our services evolve. The effective date at the top of this page reflects the latest revision.
Contact us
Questions about this policy or your data can be sent to: